Terms of service

Section 1 - Introduction and Acceptance

These Terms of Service ("Terms") govern your access to and use of the OFFSET BRITAIN website ("the Site") and all products, subscriptions, and services offered through it ("the Services"). Throughout these Terms, "we", "us", and "our" refer to OFFSET BRITAIN, and "you" refers to you as an individual or as a business entity, as applicable.

By accessing this Site or purchasing any Services, you agree to be bound by these Terms in their entirety, including all additional terms, conditions, and policies referenced herein. If you do not agree to these Terms, you must not use this Site or purchase any Services. These Terms constitute a legally binding agreement between you and OFFSET BRITAIN.

Our Site is hosted on Shopify Inc., which provides the e-commerce platform enabling us to offer our Services to you.

Section 2 - General Conditions

We reserve the absolute right to refuse service to any person for any reason at any time, without liability.

You acknowledge that your content (excluding payment card information) may be transferred unencrypted across various networks and may be altered to conform to technical requirements. Payment card information is always encrypted during transmission.

You must be at least 18 years of age, or the age of majority in your jurisdiction, to use this Site. By agreeing to these Terms, you confirm that you meet this requirement and that you have authority to bind any minor dependants you permit to use this Site.

Section 3 - Services and Subscriptions

Upon purchasing a subscription, we shall offset carbon emissions and/or undertake tree planting activities as specified in your chosen subscription plan. The Services are provided exclusively online through this Site.

By using our Services, you acknowledge and agree that: (a) you have received and understood these Terms; (b) you are committed to paying for the Services you purchase; (c) you are not listed on any sanctions-related list administered by the United Kingdom, European Union, United Nations, United States, or any other relevant authority; and (d) acceptance of these Terms forms a binding contract.

We reserve the right to limit quantities, refuse sales to any person or geographic region, discontinue any subscription, and modify descriptions or pricing at any time and without prior notice. Any offer made on this Site is void where prohibited by law.

Acknowledgement of Voluntary Service. By completing a purchase, you expressly acknowledge and agree that the Services are voluntary as described in Section 3A(1).

Immediate Supply (Digital Services). You acknowledge that the Services may begin immediately after purchase (including digital access, certificate generation, and operational allocation), and you request us to begin supplying the Services immediately where applicable.

---

Section 3A - Lifetime Guardian Plan, Voluntary Nature, Project Status, and Location References

1. Voluntary Service Only. All Services offered by OFFSET BRITAIN (including subscriptions, certificates, badges/roundels, tree planting and/or carbon offsetting activities) are provided on a voluntary basis. Nothing on the Site constitutes legal, regulatory, financial, or professional advice. You remain solely responsible for determining whether and how to make any environmental, marketing, ESG, procurement, tender, or compliance statements, and for ensuring any such statements are accurate, appropriately qualified, and compliant with applicable laws, standards, and guidance. In these Terms, “voluntary” means the Services are optional and participation-based; they are not a regulatory certification, legal compliance service, or guarantee of any specific environmental outcome.

2. No Guarantee of Outcomes. Carbon accounting and nature-based outcomes involve uncertainty and may vary due to measurement methods, baseline assumptions, permanence risks, leakage, additionality considerations, project performance, third-party verification timelines, registry processes, force majeure events, and other factors outside our control. We do not warrant that you will achieve carbon neutrality, “net zero”, or any specific emissions result.
   
   

3. Project Availability; Substitutions. The specific project(s), standards, registries, providers, and geographies used to deliver the Services may change depending on availability and operational requirements. We may allocate your contribution across one or more projects or activities that we reasonably determine to be comparable in purpose and value. Where a listed project is not available, capacity-limited, delayed, suspended, or otherwise unsuitable, we may substitute an alternative project/activity at our discretion. Any substitution will be made on a reasonable basis to achieve comparable purpose and value, taking account of availability, timing, and operational constraints.

4. Verification / Accreditation Status. Some projects or activities referenced on the Site (including examples) may be undergoing validation, verification, monitoring, auditing, registry listing, or accreditation, or may be delivered via partners whose processes are still in progress. Where this applies, you acknowledge that verification/accreditation may be pending at the time of your purchase or at the time a certificate is issued, and timelines are not guaranteed. We may provide supporting documentation, references, or updates where available, but we do not guarantee that any specific project will achieve or maintain any particular standard, label, or accreditation by a specific date.

5. Location References, GPS Coordinates, and What They Mean. Where we provide GPS coordinates, maps, pins, geotags, plot references, or other location information in connection with any tree planting, conservation, or offsetting activity, you acknowledge and agree that such information is provided for illustrative and transparency purposes only and may represent a general project area, region, site boundary, land parcel, planting block, or partner-reported reference point. It does not confirm, guarantee, or evidence the precise location of any individual tree, any specific activity undertaken, or any particular unit of carbon benefit attributed to you. You agree that no location reference should be interpreted as the exact place a tree was planted, nor as proof that a specific tree exists at that coordinate.

   Location information may be approximate, rounded, aggregated, delayed, anonymised, substituted, or otherwise adjusted due to operational constraints, landowner requirements, privacy/safeguarding considerations, ecological protection, security, seasonal access, partner reporting formats, or other factors.

   Further, you acknowledge that your purchase and/or subscription supports delivery of the Services as described for your plan, which may include tree planting and/or non-tree planting activities (including but not limited to emissions reduction initiatives, conservation, habitat protection, renewable or clean-energy related activities, community or environmental programmes, and/or carbon credit retirement where applicable). The provision, non-provision, or approximation of GPS/location data does not affect the validity of your contribution to the relevant project(s) or activity mix, and does not imply that your support is limited exclusively to tree planting.

6. No Affiliation with Accreditation Bodies; Use of Names and Logos. OFFSET BRITAIN is an independent provider and is not affiliated with, endorsed by, sponsored by, certified by, accredited by, or acting on behalf of any accreditation body, standard-setting organisation, registry, verifier, auditor, certification scheme, or governmental authority unless we explicitly state otherwise in writing. Any references on the Site to third-party standards, frameworks, registries, methodologies, organisations, names, or logos are for informational, contextual, descriptive, or compatibility purposes only (including where we reference projects, partners, validation/verification pathways, or industry frameworks). Such references do not constitute certification, accreditation, approval, verification, authorisation, or assurance by those third parties, and you must not imply any such relationship.

   You agree not to use any third-party name or logo in connection with your own marketing, procurement responses, tenders, packaging, advertising, or claims (including “certified”, “accredited”, “verified”, “approved”, or similar statements) unless you have the relevant third party’s prior written permission and your use complies with their brand guidelines and rules. All third-party names and logos remain the property of their respective owners.

7. Certificates and Acknowledgements (No Carbon Neutral Confirmation). Any certificate, acknowledgement, badge, roundel, or documentation we provide confirms participation in the Services and/or (where applicable) the retirement or allocation of a stated quantity of carbon credits or contribution. For the avoidance of doubt, it does not confirm carbon neutrality, net zero, or any other environmental claim beyond what is expressly stated on the certificate/document itself.

8. Third-Party Information. We may rely on third-party standards, registries, project developers, validation/verification bodies, and data sources. While we may conduct reasonable checks, we do not guarantee the reliability, accuracy, or completeness of mitigation data, project information, or third-party statements supplied by such parties.

9. Examples and Illustrations. Any references to projects, standards, registries, tonnes, trees, or equivalences are provided for information and illustration and may be based on estimates and/or third-party information. They should not be relied upon as the sole basis for claims.

---

Section 3B – Batching, Grouping, and Timing of Deliverables

1. Batching and Grouping. You acknowledge that we may batch, group, or aggregate orders and subscriptions for operational efficiency, pricing, and registry/partner processes. This may include grouping contributions across time periods, customers, projects, or activity types, and may involve periodic purchasing, allocation, ordering, and/or retirement of carbon credits or other project contributions.

2. Certificate Issuance Timeline. Following successful payment, we aim to issue certificates and/or acknowledgements (including “Lifetime Guardian” certificates where applicable) within 2 to 15 days. Timing may vary due to high order volumes, project availability, partner capacity, verification/registry processes, batching schedules, field conditions, quality-control checks, and administrative processing. You acknowledge that certificate issuance is not instantaneous and that processing time or delay does not constitute non-delivery, provided we continue to use reasonable efforts to deliver the Services as described for your plan.

3. No “Per-Customer Unique Unit” Guarantee. Unless expressly stated in writing, we do not guarantee that any particular credit serial number, retirement event, planting batch, land compartment, or project record will be uniquely attributable to you as an individual line item, and you agree that aggregated reporting is acceptable provided the Services are delivered as described for your plan.

4. Supporting Evidence. We may provide supporting evidence on request (including, where applicable, project name, standard, registry, vintage, retirement reference(s), and summary impact reporting). You acknowledge that evidence may be provided in aggregated or batched form.

---

Section 3C - Claims, Advertising, and Compliance

1. Offsets vs Reductions. Our Services may support emissions reduction and/or removal projects, including through the purchase and retirement of third-party verified carbon credits where applicable. Unless we expressly state otherwise in writing, the Services do not mean that you, your household, or your business has eliminated emissions at source. Any environmental claim you choose to make must clearly describe the basis of the claim (including the relevant period, scope, and the role of offsetting where relevant) and must not imply that emissions are zero or negligible.

2. Claims & Marketing Compliance. You agree that you will not make, publish, or imply any environmental claim (including “carbon neutral”, “net zero”, “climate positive”, “certified”, “verified”, “approved”, or similar) that could mislead a consumer or business customer. Any claim you make must be accurate, capable of substantiation, and clearly presented. You are solely responsible for ensuring your claims comply with applicable laws, regulations, and advertising rules and guidance.

3. No Implied Approval. You must not state or imply that OFFSET BRITAIN has approved, verified, certified, or audited your claims, products, services, or wider business unless we have provided express written confirmation for that specific statement.

---

Section 4 - Accuracy of Information

The material on this Site is provided for branding and general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete, or more timely sources of information. We are not responsible if information made available on this Site is not accurate, complete, or current. Any reliance on the material on this Site is therefore at your own risk.

This Site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this Site at any time, but we have no obligation to update any information on the Site. You agree that it is your responsibility to monitor changes to the Site.

Section 5 - Pricing and Payment

All prices are subject to change without notice. Payments are processed by our third-party payment provider under their own terms of service, which will be presented prior to purchase. We do not store your payment card details.

We shall not be liable to you or any third party for any price change, modification, suspension, or discontinuance of the Services.

---

Section 5A - Cooling-Off, Cancellations, and Refunds

1. Cooling-Off Period (Consumers). If you are a consumer (not acting for business purposes) and you purchase Services online, you may have a statutory right to cancel within 14 days. Where you request that we begin supplying Services during the cancellation period (including allocating, reserving, purchasing, ordering, planting, retiring, or otherwise applying your contribution), you acknowledge that you may lose your cancellation right and/or you may be required to pay for Services performed up to cancellation, as permitted by law.

2. 7-Day Cooling-Off (Policy). Without limiting your statutory rights, we offer a 7-day cooling-off policy from the date of purchase for eligible purchases (“Cooling-Off Period”). To cancel under this policy, you must notify us in writing at info@offsetbritain.org  within the Cooling-Off Period.

3. Administration Fee. Where a cancellation is accepted under the Cooling-Off Period, any refund shall be subject to a 20% administration fee, reflecting processing, onboarding, payment processing fees, fraud checks, account set-up, and operational handling. The administration fee applies whether or not you have accessed certificates, dashboards, documentation, or other materials.

4. Non-Refundable Elements / Incurred Costs. No refund (or only a partial refund) may be available where we have already commenced performance of the Services or incurred costs (including but not limited to project allocation, partner orders, planting orders, carbon credit purchase, retirement/registry fees, verification processes, certificate issuance, or third-party processing fees). We may deduct such costs from any refund to the extent permitted by law. You acknowledge that certificate issuance may occur within the 2–15 day window described in Section 3B and that processing time alone is not a basis for cancellation or refund.

5. Subscriptions and Renewals. For subscriptions, cancellation stops future renewals. Unless required by law, we do not provide pro-rata refunds for the current billing period once a subscription term has started, especially where Services have been initiated or allocated.

6. Business Purchases. If you purchase as a business, you acknowledge that consumer cancellation rights may not apply. Business purchases are generally non-refundable once the Services have commenced or any allocation/purchase/retirement has been initiated.

---

Section 6 - Account Information and Accuracy

We reserve the right to refuse, limit, or cancel any order at our sole discretion, including orders placed under the same account, payment method, or address. If we modify or cancel an order, we may attempt to notify you using the contact details provided.

You agree to provide accurate, current, and complete purchase and account information. You agree to update your details promptly to enable us to complete transactions and contact you as necessary. Any failure to provide accurate information may result in order cancellation or account suspension.

Section 6A - Chargebacks and Disputes

If you initiate a chargeback or payment dispute without first contacting us to resolve the issue, we may suspend access to Services, certificates, and licences pending resolution. We may recover reasonable costs incurred in responding to chargebacks, to the extent permitted by law.

Section 7 - Small Business Subscriptions

For businesses subscribing to small business plans, you warrant that all information provided is accurate and complete. Should your eligibility for such subscription change, you must notify us within 30 days.

Failure to notify us within 30 days may result in termination of your subscription and issuance of an invoice for the difference between your discounted rate and standard pricing. Such invoice shall constitute a debt payable immediately upon receipt.

Section 8 - Gifting

You may purchase subscriptions as gifts for others. To do so, complete your purchase and email info@offsetbritain.org with your full name, email, and the recipient's full name and email. As the purchaser, you retain the ability to cancel the subscription at any time.

Section 9 - Roundel Licence

Where we issue a roundel or badge to you, we grant you a limited, non-exclusive, non-transferable licence to use such roundel for advertising and promotional purposes only whilst: (a) you maintain an active subscription; and (b) you continue to meet all eligibility requirements.

Unauthorised use of any roundel shall incur a licensing fee of £100 per day of unauthorised use, which you agree to pay upon demand.

Section 10 - Third-Party Tools and Links

We may provide access to third-party tools over which we have no control. Such tools are provided "as is" and "as available" without warranties of any kind. We accept no liability arising from your use of such tools.

Third-party links on this Site may direct you to external websites. We are not responsible for examining or evaluating their content and accept no liability for third-party materials, products, or services. You are advised to review third-party terms before engaging in any transaction.

Section 10A - Virtual Features and Simulations

1. Virtual Tree Watering. The virtual tree watering feature available on the Site is a simulated, interactive experience designed for engagement purposes only. It does not result in any physical watering or direct action upon real trees. No water is delivered, applied, or directed to any tree, planting site, or project as a result of your use of this feature.

2. Geo-Tagged Locations and Satellite Imagery. Any geo-tagged locations, satellite imagery, map views, aerial photography, or tree visualisations displayed within the virtual watering feature or elsewhere on the Site are approximate and are provided for illustrative purposes only. They may not reflect the exact real-world position, appearance, species, age, health, or current condition of any specific tree or planting site. You must not rely on such visuals as accurate geographic, environmental, or scientific data. This is without prejudice to the broader provisions regarding location references set out in Section 3A(5).

3. No Effect on Offset Services. Your use or non-use of virtual features has no bearing on the validity, verification, delivery, or value of your carbon offset certificate, subscription, or any Services purchased. Virtual features are supplementary engagement tools provided at our discretion and may be modified, suspended, or withdrawn at any time without notice.

Section 10B - Eco Mode

Our website features a Carbon Mode, a power-saving display option designed to reduce the energy consumed by your screen while browsing. When activated, Carbon Mode applies a darker colour palette across the site, which can significantly lower the power draw, especially on OLED and AMOLED displays.

Due to the nature of these energy-saving adjustments, certain visual elements including logos, product images, and graphics may appear different from their standard appearance. Images may display with reduced brightness, altered contrast, or modified colour tones. This is an intentional part of how Carbon Mode works and does not affect the accuracy of any information, pricing, or content on the site.

You can toggle Eco Mode on or off at any time using the switch in the site header. Your preference will be saved for future visits.

Section 10C - Carbon Calculators and Follow-Up Communications

1. Calculator Use and Data Collection. Our Site provides carbon calculators that allow you to estimate your individual or business carbon footprint ("Calculators"). To receive your calculation results, you are required to provide your name and email address. By submitting this information and ticking the consent checkbox confirming that you agree to these Terms and consent to receiving follow-up emails, you authorise us to: (a) process your personal data (including your name, email address, calculator type, estimated carbon tonnage, and any other inputs you provide) for the purpose of delivering your calculation results; (b) store your data in our systems for the purposes described in this section and in our Privacy Policy; and (c) send you a series of follow-up emails relating to your carbon footprint results, our Services, and subscription options.

2. Follow-Up Email Sequence. Following a completed calculator submission where consent has been given, you will receive a short series of follow-up emails over a period of up to 48 hours. These emails are personalised using your calculator results (including your estimated tonnage and associated costs) and may include information about our subscription plans, pricing, and payment options. You may also receive reminder emails if you begin but do not complete a calculator submission, provided you have already given consent.

3. Lawful Basis for Processing. The lawful basis for sending follow-up emails is your explicit consent, given at the point of calculator submission by ticking the consent checkbox. You may withdraw your consent at any time by clicking the unsubscribe link included in every email, or by contacting us at info@offsetbritain.org. Withdrawal of consent does not affect the lawfulness of processing carried out prior to withdrawal.

4. No Obligation to Purchase. Receiving follow-up emails does not obligate you to purchase any Services. The emails are informational and promotional in nature. You are under no obligation to subscribe, and you may unsubscribe at any time without affecting any existing Services you may have purchased.

5. Free Trial Offers. Where follow-up emails reference a free trial period (such as a free first month), such offers are subject to availability and may be modified or withdrawn at any time without notice. Any free trial is subject to the subscription terms set out in Section 3 and Section 5A of these Terms. At the end of any trial period, your chosen payment method will be charged at the applicable subscription rate unless you cancel before the trial period expires.

6. Data Retention. Calculator submission data (including your name, email, calculator inputs, estimated tonnage, consent status, and consent timestamp) will be retained for as long as necessary to fulfil the purposes described in this section, or until you request deletion. You may request deletion of your calculator data at any time by contacting us at info@offsetbritain.org. For further information on how we handle your personal data, please refer to our Privacy Policy.

7. Accuracy of Calculator Results. Calculator results are estimates only, based on the information you provide and general emissions factors. They are not a precise measurement of your actual carbon footprint. Results should not be relied upon as the sole basis for making environmental claims, procurement decisions, or regulatory filings. Section 3A(1) (Voluntary Service Only) and Section 3A(2) (No Guarantee of Outcomes) apply to calculator results.

Section 11 - Intellectual Property

All intellectual property rights in the Site, Services, and associated materials belong to OFFSET BRITAIN or our licensors. You acquire no ownership rights through use of the Services. You may not copy, reproduce, modify, transmit, or publish any part of the Site without our express written consent.

You hereby assign to us all rights in any suggestions, feedback, or recommendations you provide relating to the Services. You shall ensure no unauthorised persons access the Services and shall promptly report any actual or suspected breach.

Section 12 - User Submissions

Any comments, ideas, suggestions, or other materials you submit to us may be used by us without restriction, obligation, or compensation. We may monitor and remove content that we determine, in our sole discretion, to be unlawful, offensive, defamatory, or otherwise objectionable. You warrant that your submissions will not violate any third-party rights.

Section 13 - Prohibited Uses

You are prohibited from using this Site or its content: for any unlawful purpose; to solicit unlawful acts; to violate any laws or regulations; to infringe intellectual property rights; to harass, abuse, or discriminate; to submit false information; to upload malicious code; to collect personal information of others; to spam or engage in phishing; or to interfere with Site security. We reserve the right to terminate your access for any prohibited use.

Section 14 - Disclaimer of Warranties

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

We do not warrant that: (a) the Services will be uninterrupted, timely, secure, or error-free; (b) results obtained will be accurate or reliable; or (c) that you will achieve carbon neutrality. We may remove or modify the Services at any time without notice.

Section 15 - Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OFFSET BRITAIN, ITS DIRECTORS, OFFICERS, EMPLOYEES, AFFILIATES, AGENTS, AND SUPPLIERS SHALL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING FROM YOUR USE OF THE SERVICES.

This includes, without limitation: loss of profits, revenue, savings, or data; loss of business or contracts; loss of goodwill or reputation; and any indirect or consequential loss, even if advised of the possibility of such damages.

If you are dissatisfied with the Site or Services, your sole remedy is to discontinue use. Our maximum aggregate liability shall not exceed the amount you paid to us in the twelve months preceding the claim.

Section 16 - Indemnification

You agree to indemnify, defend, and hold harmless OFFSET BRITAIN and our affiliates, directors, officers, employees, and agents from any claims, demands, liabilities, damages, costs, and expenses (including legal fees) arising from: (a) your breach of these Terms; (b) your violation of any law or third-party rights; or (c) any statements you make regarding your carbon or environmental status.

Section 17 - Time Limitation on Claims

You must notify us in writing of any claim within twelve months of the date you became, or ought reasonably to have become, aware of the event giving rise to the claim. Such notice must identify the event and grounds for the claim in reasonable detail. Failure to provide timely and proper notice shall extinguish any claim.

Section 18 - Severability

If any provision of these Terms is found to be unlawful, void, or unenforceable, such provision shall be enforceable to the fullest extent permitted by law, and the unenforceable portion shall be severed without affecting the validity of remaining provisions.

Section 19 - Termination

These Terms remain in effect until terminated by either party. You may terminate by cancelling your subscription through the Site. We may terminate immediately and without notice if you fail to comply with any provision, and you shall remain liable for all amounts due up to the termination date. Obligations and liabilities incurred prior to termination shall survive.

Section 20 - Entire Agreement

These Terms constitute the entire agreement between you and OFFSET BRITAIN and supersede all prior agreements, representations, and understandings. Neither party has relied on any statement or representation not expressly set forth herein. Our failure to enforce any right shall not constitute a waiver of that right.

Section 21 - Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of England and Wales. You irrevocably submit to the exclusive jurisdiction of the courts of England and Wales to settle any dispute arising from these Terms. All Services shall be deemed to have been provided and delivered in England and Wales.

Section 22 - Changes to Terms

We reserve the right to update or modify these Terms at any time by posting changes to this page. It is your responsibility to review these Terms periodically. Continued use of the Site following any changes constitutes acceptance of the revised Terms.

Section 23 - Contact

OFFSET BRITAIN
Unit 53 Skylines Village, 
Canary Wharf, London 
E14 9TS, United Kingdom.
Email: info@offsetbritain.org