Terms of service

OFFSET BRITAIN

Terms of Service

Last updated: 1 September 2026

A quick guide before the legal terms

We know Terms of Service are rarely anyone’s favourite reading.

So, in straightforward terms:

• OFFSET BRITAIN provides voluntary carbon, environmental and business sustainability services.
• Depending on what you purchase, we may help you measure emissions, develop a Carbon Reduction Plan, support carbon projects, purchase or retire carbon credits, prepare environmental information, or help your organisation understand requirements such as CBAM, EPR, SECR and related environmental frameworks.
• We may also provide environmental support for tenders, procurement exercises and supplier requirements.
• We will always tell you what is included in the particular Service you purchase.
• Our involvement does not transfer your legal or regulatory responsibilities to us unless we expressly agree otherwise in writing.
• We do not guarantee that buying carbon credits makes a person or organisation “carbon neutral” or “net zero”.
• Certificates normally confirm participation, allocation, contribution or retirement only.
• Environmental projects and carbon credits may be delivered in batches.
• Consumer cancellation rights are respected.
• Subscriptions can be cancelled to prevent future renewals in accordance with the applicable subscription terms.
• Prices include or exclude VAT as clearly stated at the point of purchase. VAT is charged where applicable.
• If something goes wrong, please contact us. We would much rather resolve an issue than have you spend your afternoon reading legal provisions.

This quick guide is provided for convenience. The detailed Terms below form the contract between you and OFFSET BRITAIN.

1. ABOUT THESE TERMS

These Terms of Service (“Terms”) govern your access to and use of the OFFSET BRITAIN website (“Site”) and the products, subscriptions, consultancy, digital tools and other services offered by us (“Services”).

References to:

“OFFSET BRITAIN”, “we”, “our” or “us” mean OFFSET BRITAIN and the legal entity operating the Site.

“you” or “your” means the individual, company, partnership, public body, charity, organisation or other entity purchasing or using the Services.

Where you purchase on behalf of an organisation, you confirm that you have authority to bind that organisation.

By purchasing a Service or otherwise accepting these Terms, you enter into a legally binding agreement with us.

Our Site is hosted using Shopify Inc. and may use other service providers for payments, communications, analytics, calculations, project administration and delivery.

Nothing in these Terms removes any statutory right that cannot lawfully be excluded.

2. WHO MAY USE OUR SERVICES

You must be at least 18 years old and have legal capacity to enter into a contract.

You must not use the Site or Services for an unlawful, fraudulent or misleading purpose.

Where you purchase on behalf of a company or organisation, you confirm that:

1. the organisation exists and is entitled to purchase the relevant Service;
2. the information you provide is accurate to the best of your knowledge; and
3. you have authority to act for it.

We may refuse or suspend a Service where reasonably necessary because of:

• suspected fraud;
• sanctions requirements;
• payment problems;
• inaccurate information;
• abuse of our systems;
• regulatory or legal concerns;
• reputational or environmental-integrity concerns;
• capacity limitations;
• inappropriate use of certificates or roundels; or
• a material breach of these Terms.

We will not exercise this right unlawfully.

3. WHAT OFFSET BRITAIN DOES

OFFSET BRITAIN provides a range of environmental Services.

Your particular order, proposal, quotation, checkout page, subscription plan, statement of work or written confirmation will determine exactly what is included.

Depending on the Service purchased, we may provide one or more of the following.

3.1 Carbon Footprint Measurement

We may assist individuals or organisations with estimating or calculating greenhouse-gas emissions.

This may include:

• Scope 1 emissions;
• Scope 2 emissions;
• selected Scope 3 emissions;
• organisational carbon footprints;
• product, activity or project-related emissions;
• travel and transport emissions;
• vehicle emissions;
• energy-related emissions;
• supply-chain information;
• emissions-factor application;
• baseline calculations; and
• carbon-footprint reports.

Calculations depend heavily on the information supplied to us.

Where actual data is unavailable, reasonable estimates, assumptions, averages, proxies, spend-based methodologies or recognised conversion factors may be used.

Carbon calculations are therefore not representations of mathematical certainty.

3.2 Carbon Reduction Plans — CRPs

We may prepare, review or assist with Carbon Reduction Plans (“CRPs”).

Where specifically included within the purchased Service, CRP support may include:

• carbon-footprint baselining;
• Scope 1, Scope 2 and relevant Scope 3 calculations;
• emissions-reduction measures;
• reduction targets;
• Net Zero pathways;
• environmental-management measures;
• progress reporting;
• tender documentation;
• procurement documentation;
• board or senior-management approval templates;
• publication-ready documentation; and
• alignment support relating to applicable UK public-procurement requirements.

Where specifically stated in our proposal, we may prepare a CRP with reference to Procurement Policy Note PPN 006 and its applicable technical standard or any successor policy.

The customer remains responsible for:

• reviewing the CRP;
• confirming the accuracy of organisational information;
• obtaining any internal approval required;
• signing it through the appropriate director or authorised officer;
• publishing it where required;
• maintaining it;
• updating it when required; and
• ensuring that statements concerning future emissions reductions remain reasonable and accurate.

A CRP supplied by us does not guarantee:

• acceptance by a contracting authority;
• tender eligibility;
• successful participation in a procurement;
• winning a contract;
• Net Zero achievement;
• compliance with every procurement requirement; or
• acceptance by an auditor, regulator or third party.

Procurement rules and technical standards can change. Where requirements change following preparation of a document, an update may require a new or additional Service.

3.3 Carbon Offsetting and Carbon Credits

We may facilitate, purchase, allocate, contribute towards and/or retire carbon credits or environmental units.

Where applicable, documentation may include information concerning:

• project;
• methodology;
• standard;
• registry;
• vintage;
• quantity;
• retirement;
• allocation;
• serial number or reference;
• project contribution; or
• supporting evidence.

Unless expressly stated otherwise, purchasing an offsetting Service does not mean that emissions have been eliminated at source.

Carbon offsetting should generally be understood as supporting an environmental activity intended to avoid, reduce, remove or otherwise address greenhouse-gas emissions elsewhere.

3.4 Tree Planting and Nature Activities

Certain Services may include or support:

• tree planting;
• woodland;
• afforestation;
• reforestation;
• conservation;
• habitat restoration;
• peatland activity;
• nature recovery;
• regenerative farming;
• biodiversity-related activity;
• clean-energy projects;
• community environmental projects; or
• other environmental interventions.

The precise activity depends upon the Service purchased and project availability.

Environmental conditions, landowner requirements, seasons, weather, ecology, verification processes, supplier capacity and other factors can affect delivery.

3.5 CBAM Support

Where offered, OFFSET BRITAIN may provide consultancy and administrative support relating to the Carbon Border Adjustment Mechanism (“CBAM”).

This may include:

• CBAM readiness assessments;
• identifying potentially relevant imported goods;
• commodity-data collection;
• supplier-data requests;
• embodied-emissions data preparation;
• data templates;
• emissions calculations or estimates;
• supply-chain engagement;
• record preparation;
• internal CBAM procedures;
• estimated exposure modelling;
• staff guidance;
• deadline support; and
• preparation of information that may assist customers with future CBAM obligations.

The United Kingdom CBAM regime is expected to operate from 1 January 2027, subject to applicable legislation and government rules in force from time to time.

CBAM legislation, rates, methodologies, thresholds, commodity coverage, default values and reporting procedures may change.

Unless expressly agreed by us in writing, OFFSET BRITAIN:

• is not acting as your tax adviser;
• is not acting as your customs representative;
• is not acting as HMRC;
• is not accepting your CBAM tax liability;
• will not become the importer or liable person merely by providing support;
• does not guarantee registration;
• does not guarantee the accuracy of information supplied by overseas manufacturers or suppliers; and
• does not make CBAM payments on your behalf.

Where an actual declaration, tax filing, customs appointment or regulated professional service is required, separate terms or professional appointments may be necessary.

Where we offer support relating to EU CBAM or another international carbon-border regime, the applicable overseas rules will govern that work.

3.6 Extended Producer Responsibility — EPR

We may offer advisory, data and administrative support relating to Extended Producer Responsibility (“EPR”), including EPR for packaging.

Depending on the Service purchased, this may include:

• initial obligation assessments;
• packaging-data reviews;
• packaging classifications;
• household and non-household packaging assessment support;
• data gathering;
• supplier questionnaires;
• packaging-weight calculations;
• registration-file preparation;
• reporting-file preparation;
• data reconciliation;
• internal evidence packs;
• recyclability-related data support;
• deadline reminders;
• EPR cost-modelling support;
• review of notices or communications; and
• liaison support.

Unless we expressly confirm otherwise in writing, OFFSET BRITAIN acts as an environmental compliance consultant and not as a registered packaging compliance scheme.

Where legislation makes the producer legally responsible, that responsibility remains with the producer.

The customer remains responsible for verifying:

• whether it is an obligated producer;
• the relevant reporting period;
• turnover data;
• packaging tonnage;
• packaging activity;
• company structure;
• producer classification;
• information submitted to regulators;
• fees and charges; and
• statutory deadlines.

Where regulator approval is required before a person can submit information as a delegate or representative, our appointment is subject to that approval.

We cannot guarantee that a regulator, PackUK, compliance scheme or other authority will agree with a particular classification or calculation.

3.7 SECR Support

Where offered, we may provide support relating to Streamlined Energy and Carbon Reporting (“SECR”).

Services may include:

• energy-data collection;
• emissions calculations;
• intensity ratios;
• methodology documentation;
• prior-year comparison;
• energy-efficiency narrative support;
• emissions-report preparation; and
• supporting schedules.

Responsibility for determining whether an organisation falls within the SECR framework remains with the organisation and its professional advisers.

Where information is included in statutory accounts, the directors and relevant reporting professionals remain responsible for the final accounts and disclosures.

3.8 ESOS Support

Where offered, we may provide support relating to the Energy Savings Opportunity Scheme (“ESOS”).

Support may include:

• data gathering;
• organisational scoping assistance;
• energy-data analysis;
• administrative preparation;
• evidence organisation;
• action-plan support;
• progress-update support;
• recommendation tracking; and
• related environmental consultancy.

Where applicable law requires work, review or approval by an appropriately qualified Lead Assessor, that requirement remains applicable.

OFFSET BRITAIN will not represent itself as the appointed Lead Assessor unless an appropriately qualified person has specifically been appointed in writing for that role.

3.9 Environmental Reporting and ESG Support

We may assist customers with environmental reporting and sustainability information.

This can include:

• greenhouse-gas inventories;
• environmental questionnaires;
• supplier sustainability questionnaires;
• environmental policy support;
• environmental action plans;
• Scope 3 supplier engagement;
• ESG information;
• environmental KPIs;
• emissions dashboards;
• decarbonisation roadmaps;
• environmental evidence packs;
• sustainability reporting support;
• environmental sections of annual or tender reports; and
• environmental due-diligence preparation.

Unless expressly stated otherwise, we are not providing legal, investment or financial advice.

3.10 Public-Sector and Commercial Tender Support

We may assist businesses responding to environmental questions contained within:

• tenders;
• procurement exercises;
• frameworks;
• supplier applications;
• pre-qualification questionnaires;
• requests for information;
• requests for proposals; and
• supply-chain assessments.

Our support may include drafting, reviewing, formatting or preparing supporting information.

We do not guarantee that:

• a tender will be accepted;
• the customer will satisfy a condition of participation;
• a procurement authority will award a contract;
• an answer will receive a particular score; or
• a third party will regard any evidence as sufficient.

The customer must review and approve all representations made in its name.

3.11 Carbon Project Initiation and Development Support

Where offered, OFFSET BRITAIN may help businesses, farmers, landowners, organisations or project developers explore potential environmental or carbon projects.

Services may include:

• initial project screening;
• project concept development;
• feasibility support;
• baseline information;
• land or activity information review;
• carbon-project documentation;
• methodology research;
• partner introductions;
• project-development coordination;
• data collection;
• monitoring frameworks;
• evidence preparation;
• funding-opportunity information;
• environmental project structuring; and
• potential carbon-market pathway support.

No project is guaranteed to:

• qualify for a carbon-credit standard;
• pass validation;
• pass verification;
• generate a particular quantity of credits;
• generate any credits;
• receive accreditation;
• obtain planning permission;
• obtain environmental approval;
• attract investment; or
• produce any particular financial return.

Any forecast of potential credits, project income or environmental outcome is indicative only unless expressly guaranteed in a separate written agreement.

3.12 Biodiversity, Nature and Land-Based Services

Where specifically offered, we may assist with environmental projects involving:

• biodiversity;
• habitat creation;
• woodland;
• soil;
• regenerative agriculture;
• conservation;
• natural-capital opportunities;
• ecosystem restoration; or
• Biodiversity Net Gain-related project preparation.

A general OFFSET BRITAIN Service does not itself create a statutory biodiversity unit, planning approval or registered BNG obligation.

Where formal registration, ecological assessment, legal agreement, conservation covenant, responsible-body involvement or suitably qualified ecological professional is required, additional third-party appointments may be necessary.

3.13 Environmental Claims and Communications Support

We may provide practical guidance intended to help customers communicate environmental activity accurately.

This may include:

• wording suggestions;
• website claim reviews;
• marketing claim support;
• environmental disclosure wording;
• tender wording;
• certificate explanations; and
• internal communications.

The final decision to publish an environmental claim remains yours.

You must not use our Services or documents to create a materially misleading impression about your environmental performance.

3A. VOLUNTARY SERVICES AND ENVIRONMENTAL OUTCOMES

3A.1 Voluntary Participation

Unless expressly stated otherwise for a specific regulatory-support Service, OFFSET BRITAIN’s carbon offsetting, tree planting, certificates, badges, roundels and environmental participation products are voluntary.

They are not government certifications.

Purchasing a voluntary environmental Service does not itself satisfy a statutory environmental requirement unless the applicable rules expressly permit it.

3A.2 No Automatic Carbon Neutral or Net Zero Status

We do not guarantee that purchasing a Service makes:

• you;
• your business;
• your products;
• your services;
• your property;
• your vehicle; or
• your organisation

“carbon neutral”, “net zero”, “zero carbon”, “climate positive” or equivalent.

Any such claim must have an appropriate factual basis.

3A.3 Environmental Uncertainty

Carbon accounting and environmental projects involve uncertainty.

Results may be affected by:

• methodology;
• emissions factors;
• measurement;
• assumptions;
• baselines;
• additionality;
• leakage;
• permanence;
• land-management changes;
• project performance;
• verification;
• registry decisions;
• weather;
• fire;
• disease;
• force majeure;
• regulatory changes; and
• third-party performance.

3B. PROJECT AVAILABILITY AND SUBSTITUTION

Projects, standards, registries, suppliers, methodologies and geographical areas may change.

Where the specific project originally contemplated becomes:

• unavailable;
• capacity constrained;
• delayed;
• suspended;
• unsuitable;
• commercially unavailable; or
• affected by circumstances outside our reasonable control,

we may use a reasonably comparable alternative activity, project or supplier.

A substitution will be made in good faith having regard to purpose, availability, timing, environmental nature and value.

3C. VERIFICATION, VALIDATION AND ACCREDITATION

Some projects may be:

• validated;
• verified;
• awaiting validation;
• awaiting verification;
• under monitoring;
• under audit;
• in a registry process;
• pending accreditation; or
• supplied through a third-party project provider.

Where verification, registration or accreditation is pending, timelines cannot be guaranteed.

References to a standard, registry, methodology or framework do not mean that OFFSET BRITAIN itself is accredited by that organisation.

3D. THIRD-PARTY STANDARDS, NAMES AND LOGOS

OFFSET BRITAIN is independent.

Unless expressly stated in writing, we are not affiliated with, endorsed by, sponsored by, certified by, approved by or acting on behalf of:

• HM Government;
• HMRC;
• PackUK;
• the Environment Agency;
• ISO;
• GHG Protocol;
• SBTi;
• any carbon registry;
• any validation or verification body;
• any environmental regulator; or
• any other standards organisation.

References to third-party standards, methodologies, organisations, legislation or frameworks may be provided for descriptive, informational or compatibility purposes.

Third-party logos remain the property of their owners and may only be used where permitted.

3E. CERTIFICATES, BADGES AND ACKNOWLEDGEMENTS

A certificate, acknowledgement, badge or roundel normally confirms only what is expressly stated on it.

Depending on the Service, this might include:

• participation;
• contribution;
• allocation;
• quantity;
• retirement;
• project support; or
• subscription status.

A certificate must not be interpreted more widely than its wording.

Unless expressly stated otherwise, it does not certify that the recipient is carbon neutral or Net Zero.

3F. LOCATION INFORMATION AND GPS REFERENCES

Where we provide:

• GPS coordinates;
• maps;
• satellite imagery;
• pins;
• geotags;
• land references;
• project boundaries; or
• planting locations,

these may represent a general project area, planting block, land parcel, partner reference point, approximate location or wider project boundary.

A coordinate should not automatically be interpreted as the exact position of a particular tree.

Location information may be:

• approximate;
• rounded;
• aggregated;
• anonymised;
• delayed;
• substituted; or
• adjusted

for operational, environmental, ecological, safeguarding, landowner, privacy, security or reporting reasons.

4. CUSTOMER INFORMATION AND RESPONSIBILITIES

A large proportion of our Services depends on information supplied by you or third parties acting for you.

You agree to use reasonable care to ensure that information supplied is accurate and complete.

This can include:

• utility information;
• energy data;
• fuel consumption;
• mileage;
• freight;
• flights;
• employee information;
• purchasing data;
• supplier data;
• packaging quantities;
• packaging weights;
• import data;
• commodity codes;
• financial information;
• turnover;
• project data; and
• corporate information.

We are entitled to rely upon information you supply unless there is an obvious reason not to.

If information is incomplete, we may:

• request further data;
• use reasonable assumptions;
• identify limitations;
• postpone delivery;
• revise the scope;
• charge for additional work where appropriate; or
• decline to complete the Service.

You remain responsible for reviewing final documents for factual accuracy before using or submitting them.

5. BATCHING, GROUPING AND DELIVERY

5.1 Batching

We may batch, aggregate or group environmental purchases and subscriptions for:

• operational efficiency;
• project administration;
• pricing;
• registry processing;
• purchasing;
• allocation;
• retirement;
• partner administration; or
• reporting.

This may involve combining activity across customers or time periods.

5.2 Certificates

Following successful payment, we generally aim to issue routine certificates and acknowledgements within 2 to 15 days, where applicable.

This is a target rather than a guaranteed deadline.

Timing may be affected by:

• order volume;
• project availability;
• data requirements;
• supplier capacity;
• quality checks;
• registry processes;
• environmental conditions; and
• third-party administration.

5.3 No Unique Serial Number Guarantee

Unless expressly included in the Service purchased, we do not guarantee that an individual customer will receive:

• an individually unique credit serial number;
• a unique registry retirement entry;
• a unique planting batch;
• an individual tree;
• an individual land compartment; or
• a separately recorded environmental unit.

Aggregated evidence may be provided where appropriate.

6. PRICES, VAT AND PAYMENT

6.1 Prices

The price applicable to your Service will be shown or communicated before purchase.

Consumer-facing prices will be displayed inclusive of VAT where required.

Business-only prices may be displayed exclusive of VAT where this is made clear.

6.2 VAT

OFFSET BRITAIN is registered for UK Value Added Tax.

VAT Registration Number: GB526109409

VAT will be charged where required under applicable VAT legislation and HMRC rules.

Where UK standard-rate VAT applies, VAT will be charged at the standard rate in force at the relevant tax point.

Different Services or transactions can have different VAT treatment depending on their nature and circumstances.

6.3 Carbon and Environmental Transactions

The applicable VAT treatment of:

• carbon credits;
• carbon-credit retirement;
• carbon offsetting;
• environmental consultancy;
• carbon calculations;
• environmental reports;
• tree planting;
• project contributions; and
• other environmental activities

will be determined in accordance with applicable tax rules.

We may adjust VAT treatment where reasonably required by changes in legislation or HMRC treatment.

6.4 VAT Invoices

Where required by law, an appropriate VAT invoice will be provided.

Business customers must provide accurate billing information.

6.5 Payment Providers

Payments may be processed using Stripe, Shopify Payments or another authorised payment provider.

We do not ordinarily store your complete payment-card details.

Payment providers operate under their own security, privacy and payment terms.

6.6 Price Changes

We may change prices for future purchases and future subscription renewals.

A later price change will not retrospectively change the amount paid for an already completed one-off purchase.

7. CONSUMER CANCELLATIONS AND REFUNDS

7.1 Statutory Rights

Consumers purchasing online may have a statutory right to cancel a service contract within 14 days.

Nothing in these Terms removes that right.

7.2 Starting Work Early

Environmental Services can sometimes begin quickly following purchase.

This may include:

• account setup;
• consultant time;
• project allocation;
• credit procurement;
• registry preparation;
• data processing;
• certificate preparation; or
• third-party ordering.

Where required, we will ask a consumer to expressly request commencement during the statutory cancellation period.

Where a consumer validly cancels after requesting early performance, we may charge an amount proportionate to the Service already supplied, where permitted by law.

7.3 Completed Services

Where a Service is fully performed during the cancellation period following the legally required request and acknowledgements, statutory cancellation rights may cease to apply to that completed Service where permitted by law.

7.4 Digital Content

Where immediate digital content is supplied, cancellation rights relating to that content may be affected only where the statutory requirements concerning consent and acknowledgement have been satisfied.

7.5 Refunds

Any refund due under consumer law will be processed in accordance with applicable law.

We do not apply a fixed administration fee where doing so would unlawfully reduce a statutory consumer refund.

8. BUSINESS CANCELLATIONS

Statutory consumer cooling-off rights do not normally apply where a Service is purchased wholly or mainly for business purposes.

Unless otherwise stated in a proposal or order, a business Service may become non-refundable once we have:

• commenced substantial consultancy work;
• purchased environmental units;
• committed funds to a project;
• placed an irrevocable partner order;
• commenced a registry retirement;
• initiated third-party verification; or
• otherwise incurred non-recoverable costs.

Where we voluntarily agree to a cancellation, reasonable costs already incurred may be deducted from any refund.

9. SUBSCRIPTIONS AND RENEWALS

A subscription continues for the billing frequency shown at purchase until cancelled.

Cancellation stops future renewals once effective.

Cancellation does not ordinarily create a right to a refund for a billing period that has already started where Services for that period have commenced, except where required by law.

We may change, replace or discontinue a subscription plan.

Where an existing customer’s price is materially changed, applicable notice requirements will be followed.

10. PAYMENT DISPUTES AND CHARGEBACKS

If you believe a payment is incorrect, please contact us first so that we have an opportunity to investigate.

Opening a legitimate card dispute does not remove your statutory rights.

Where a payment is formally disputed, we may temporarily suspend Services funded by that payment while the matter is investigated.

We may provide relevant transaction and Service records to:

• Stripe;
• Shopify;
• our payment acquirer;
• banks;
• card networks; or
• other relevant payment providers

for the purpose of responding to the dispute.

Fraudulent or abusive chargebacks may result in suspension or termination and recovery of legally recoverable losses.

11. SMALL BUSINESS AND ELIGIBILITY-BASED PLANS

Where a subscription is available only to customers meeting stated eligibility requirements, you confirm that information used to establish eligibility is accurate.

You must notify us within 30 days if a material eligibility condition changes.

Where inaccurate information resulted in an inappropriate discounted rate, we may:

• move the customer to an appropriate plan;
• terminate the plan; or
• recover the legitimate difference in price,

where legally permitted.

12. CORPORATE AND SUPPLIER ONBOARDING REQUESTS MADE TO OFFSET BRITAIN

This Section relates to another organisation asking OFFSET BRITAIN itself to complete its procurement or supplier onboarding.

It does not prevent us from selling tender or procurement-support Services to our customers.

12.1 Eligibility

Unless we otherwise agree in writing, OFFSET BRITAIN will not complete a bespoke:

• supplier questionnaire;
• vendor questionnaire;
• due-diligence questionnaire;
• procurement portal;
• tender onboarding application;
• supplier registration;
• compliance questionnaire;
• vendor declaration; or
• similar onboarding document

requested by another organisation unless that organisation has:

1. maintained an active and fully paid OFFSET BRITAIN subscription continuously for at least 12 full consecutive months; and
2. purchased and paid for at least 249 tCO₂e of carbon offsetting through OFFSET BRITAIN during that same period.

Both conditions must ordinarily be satisfied.

12.2 Stripe Payment Requirement

Carbon-tonnage payments counting towards this eligibility threshold must be processed through an authorised OFFSET BRITAIN Stripe or online checkout/payment process.

We do not provide bank details merely because a prospective customer requests them as part of speculative procurement onboarding.

A refunded, reversed, disputed or charged-back transaction does not count towards the threshold.

VAT charged does not count as additional carbon tonnage.

12.3 Why This Policy Exists

The purpose of this policy is to protect:

• confidential information;
• operational information;
• security information;
• financial information;
• compliance information; and
• staff resources

from speculative data-gathering or procurement processes where no meaningful commercial relationship has yet been established.

12.4 No Automatic Entitlement

Meeting the 12-month and 249 tCO₂e requirements does not automatically oblige us to complete a questionnaire.

Requests remain subject to:

• legitimacy;
• proportionality;
• confidentiality;
• data protection;
• relevance;
• staff availability;
• security; and
• our reasonable acceptance.

12.5 Standard Information

We may provide existing, standard or publicly available corporate information before the eligibility threshold is met.

We are not required to prepare bespoke procurement documentation before eligibility.

13. GIFT PURCHASES

Where a plan permits gifting, you may purchase it for another person.

We may require sufficient purchaser and recipient information to administer the gift.

The person responsible for the payment method retains control over payment cancellation unless otherwise agreed.

14. OFFSET BRITAIN ROUNDELS AND BADGES

Where we issue an OFFSET BRITAIN roundel or badge, you receive a limited, non-exclusive, non-transferable and revocable licence to display it according to any usage instructions we provide.

The licence normally remains valid only while:

• the relevant subscription remains active; and
• applicable eligibility requirements continue to be met.

You must not modify a roundel in a materially misleading way.

You must not use a roundel to imply:

• government approval;
• regulatory approval;
• third-party accreditation;
• Net Zero status;
• carbon neutrality;
• certification; or
• environmental performance

beyond what the roundel itself actually states.

If use continues after the licence expires, we may require its removal and seek recovery of reasonable losses or licensing costs where legally recoverable.

15. CUSTOMER BUSINESS NAMES AND LOGOS

This Section primarily applies to business customers.

A business customer grants OFFSET BRITAIN a non-exclusive, royalty-free and revocable licence to identify the organisation as a customer using its business name and, where appropriately supplied, its logo.

This may include reasonable use in:

• customer lists;
• website logo strips;
• corporate presentations;
• relationship materials;
• case-study references; and
• investor or business presentations.

We will not deliberately represent that a customer endorses, sponsors or owns OFFSET BRITAIN merely because it is a customer.

Specific testimonial-style use, prominent paid advertising or an announcement implying endorsement may require separate permission where appropriate.

Customers may request removal from future active marketing by emailing:

info@offsetbritain.org

with the subject:

Logo Removal Request

We will use reasonable efforts to remove the mark from OFFSET BRITAIN-controlled active digital marketing within 30 days.

Historical, archived, printed or previously distributed material does not necessarily have to be recalled.

16. PERSONAL PLAN VEHICLE STICKERS

16.1 Eligibility

Where offered, an OFFSET BRITAIN vehicle sticker is an optional benefit of an eligible Personal Plan.

It is not dispatched automatically.

16.2 Seven-Month Requirement

A customer may request a sticker after maintaining an active, fully paid qualifying Personal Plan for seven consecutive months.

A materially interrupted subscription may restart the qualifying period.

16.3 Vehicle Calculation

After three full consecutive months, the customer may be required to complete a vehicle-emissions calculation using information or a method accepted by OFFSET BRITAIN.

The information must be submitted to our Carbon Management Team before sticker approval.

16.4 Sticker Meaning

A sticker acknowledges participation in the relevant OFFSET BRITAIN programme.

It does not mean that the vehicle:

• has zero emissions;
• produces no greenhouse gases;
• is certified Net Zero; or
• is automatically carbon neutral.

17. CALCULATORS

Our Site may provide:

• carbon calculators;
• business calculators;
• transport calculators;
• vehicle calculators;
• CBAM estimators;
• EPR estimators;
• cost estimators; or
• other environmental tools.

Calculator results are estimates.

They depend upon:

• information entered;
• methodology;
• conversion factors;
• assumptions;
• data availability; and
• applicable rules at the time.

A calculator result is not a regulatory determination.

18. CALCULATOR EMAILS AND MARKETING

Where you provide contact information to obtain a result, we may process it to:

• provide the result;
• administer your request;
• maintain necessary records; and
• respond to questions.

Service communications necessary to provide something you requested are separate from optional marketing.

Where marketing consent is required, we will request it separately.

Declining optional marketing must not prevent a consumer from receiving a result they have requested.

You may unsubscribe from marketing at any time.

19. VIRTUAL FEATURES

19.1 Virtual Tree Watering

Any virtual tree-watering feature is an interactive digital experience.

Clicking or using the feature does not physically cause water to be delivered to an individual real-world tree.

19.2 Visualisations

Tree imagery, satellite imagery, maps and environmental visualisations may be illustrative.

They must not be relied upon as exact scientific, geographical or ecological evidence unless expressly identified as such.

20. ECO MODE / CARBON MODE

The Site may include an optional lower-energy display mode referred to as Eco Mode or Carbon Mode.

It may use darker colours or other display adjustments intended to reduce screen energy consumption on compatible devices.

Actual energy savings depend upon:

• device;
• screen technology;
• brightness;
• settings;
• usage; and
• other factors.

We do not guarantee a particular percentage energy saving.

Visual changes produced by Eco Mode do not change the underlying price or meaning of Site content.

21. THIRD-PARTY TOOLS AND PROVIDERS

Our Services may use information, infrastructure or Services supplied by third parties.

These may include:

• Shopify;
• Stripe;
• registries;
• carbon-project developers;
• environmental consultants;
• auditors;
• validation bodies;
• verification bodies;
• mapping providers;
• data providers;
• software platforms;
• calculation providers; and
• environmental partners.

We are not responsible for circumstances outside our reasonable control affecting a third-party platform.

Where appropriate, we may replace a third-party supplier with a reasonable alternative.

22. ENVIRONMENTAL CLAIMS

Environmental advertising and communications must be accurate and capable of substantiation.

You must not use an OFFSET BRITAIN purchase to make a statement that materially exceeds the evidence supplied.

In particular, you should not claim:

• “zero emissions”;
• “carbon neutral”;
• “Net Zero”;
• “certified”;
• “government approved”;
• “accredited”;
• “verified”; or
• similar environmental status

unless that specific statement is properly substantiated.

OFFSET BRITAIN does not automatically approve environmental claims made by customers.

23. INTELLECTUAL PROPERTY

The Site, proprietary calculators, documents, branding, content, designs, templates, software, reports and materials belong to OFFSET BRITAIN or the relevant licensors.

Purchasing a Service does not transfer ownership of our underlying intellectual property.

You may use final customer-specific deliverables for the purpose for which they were supplied.

You must not resell, reproduce or commercially distribute proprietary OFFSET BRITAIN templates, calculation systems or materials as your own product without permission.

24. CUSTOMER MATERIALS

You retain ownership of documents, data, logos and other materials belonging to you.

You grant us the rights reasonably necessary to use those materials to perform the Services.

You confirm that you have authority to provide them to us.

25. FEEDBACK AND SUGGESTIONS

Where you voluntarily provide suggestions or feedback concerning our Services, we may use that feedback to improve our business without an obligation to pay compensation.

This does not transfer ownership of confidential customer information to us.

26. DATA PROTECTION

Personal information is handled in accordance with our Privacy Policy and applicable data-protection requirements.

You should review our Privacy Policy for information about:

• data we collect;
• how it is used;
• lawful bases;
• retention;
• service providers;
• marketing;
• cookies; and
• your rights.

27. PROHIBITED USES

You must not use the Site or Services:

• unlawfully;
• fraudulently;
• to mislead another person;
• to impersonate another person;
• to infringe intellectual-property rights;
• to transmit malware;
• to interfere with Site security;
• to scrape protected data unlawfully;
• to send spam;
• to conduct phishing;
• to submit deliberately false environmental data;
• to falsify a certificate;
• to alter environmental documentation deceptively; or
• to imply an accreditation or environmental status you do not hold.

We may suspend access where necessary to protect our Site, customers or reputation.

28. WARRANTIES AND STATUTORY RIGHTS

We use reasonable care in providing the Services.

However, environmental information often depends upon:

• evolving science;
• legislation;
• methodologies;
• assumptions;
• customer data;
• third-party data;
• government policy;
• environmental conditions; and
• regulatory interpretation.

We therefore cannot guarantee that all information will remain current indefinitely.

Nothing in these Terms excludes any warranty or right which cannot legally be excluded.

Where you are a consumer, Services will be provided with the standard of care and skill required by applicable consumer law.

29. NO PROFESSIONAL ADVICE UNLESS EXPRESSLY AGREED

General information on our Site and in routine communications is not:

• legal advice;
• tax advice;
• investment advice;
• customs advice;
• audit assurance;
• planning advice; or
• regulated financial advice.

A consultancy Service may provide specialist environmental support, but it does not become another category of regulated professional advice merely because environmental legislation is discussed.

Where specialist legal, tax, customs, accounting, ecological, verification or other professional advice is appropriate, you should obtain it from a suitably qualified professional.

30. LIMITATION OF LIABILITY

Nothing in these Terms excludes liability where exclusion would be unlawful, including liability for:

• death or personal injury caused by negligence;
• fraud;
• fraudulent misrepresentation; or
• statutory rights which cannot legally be excluded.

Consumers

Where you are a consumer, we are responsible for foreseeable loss arising from our breach or failure to exercise reasonable care and skill as required by applicable law.

We are not responsible for business losses arising from a Service purchased primarily for personal use.

Businesses

Where you purchase for business purposes, neither party will ordinarily be liable to the other for indirect or consequential losses, loss of anticipated profit, loss of opportunity or loss of goodwill, subject to applicable law.

Subject to liabilities which cannot be limited, our aggregate contractual liability to a business customer will not normally exceed the fees paid by that customer for the affected Services during the 12 months preceding the event giving rise to the claim.

We are not responsible for a procurement or commercial opportunity being lost merely because:

• a tender was unsuccessful;
• a regulator took a different interpretation;
• carbon prices changed;
• CBAM rates changed;
• EPR fees changed;
• a project did not generate expected credits; or
• a third party declined environmental documentation,

except to the extent that applicable law provides otherwise.

31. BUSINESS INDEMNITY

Where Services are purchased for business purposes, you will indemnify OFFSET BRITAIN against reasonable third-party claims and losses directly arising from:

1. a material breach of these Terms by you;
2. your unlawful use of our Services;
3. a materially misleading environmental claim made by you which goes beyond our documentation;
4. deliberately false information supplied by you; or
5. material supplied by you which infringes a third party’s rights.

This does not apply to loss caused by our own unlawful conduct or negligence.

Consumer statutory rights are unaffected.

32. COMPLAINTS AND PROBLEMS

If you believe something is wrong with a Service, please contact us as soon as reasonably possible.

Email:

info@offsetbritain.org

Please include sufficient information for us to identify:

• you;
• the relevant order;
• the issue; and
• the outcome you are seeking.

We will use reasonable efforts to investigate and respond.

No contractual complaint requirement in these Terms shortens a statutory limitation period where doing so would be unlawful.

33. FORCE MAJEURE

We will not be responsible for delay caused by events outside our reasonable control.

These may include:

• extreme weather;
• wildfire;
• flooding;
• war;
• terrorism;
• civil disorder;
• epidemic;
• government action;
• regulatory intervention;
• registry outage;
• major technology failure;
• supplier failure;
• sanctions;
• transport disruption;
• natural disaster; or
• comparable circumstances.

Where possible, we will use reasonable efforts to reduce the effect of such disruption.

34. NO PARTNERSHIP OR AGENCY

Purchasing from OFFSET BRITAIN does not create:

• a partnership;
• joint venture;
• employment relationship;
• franchise; or
• agency

between you and us.

Likewise, Stripe, Shopify, a carbon registry or other third-party provider does not become a party to our customer contract merely because its technology or services are used.

35. SEVERABILITY

If part of these Terms is found unlawful or unenforceable, that part will be modified or severed to the minimum extent necessary.

The remaining Terms will continue to apply.

36. TERMINATION

You may terminate a subscription by cancelling it in accordance with the subscription process.

We may suspend or terminate a Service for a material breach of these Terms.

Termination does not remove liabilities or payment obligations properly incurred before termination.

Clauses intended by their nature to survive termination will continue to apply.

37. ENTIRE AGREEMENT

These Terms, together with:

• the relevant order;
• checkout terms;
• proposal;
• statement of work;
• Privacy Policy;
• refund information; and
• any other expressly incorporated document

form the agreement relating to the purchased Service.

Where a written proposal or statement of work specifically varies these Terms, the specific written variation will prevail for that Service.

38. CHANGES TO THESE TERMS

We may update these Terms to reflect:

• new Services;
• legislation;
• taxation;
• environmental regulations;
• government guidance;
• technology;
• project arrangements;
• security requirements; or
• operational changes.

The terms applying to a completed one-off purchase will normally be those in force when the purchase was made.

Material changes affecting continuing subscriptions will be communicated where required by law.

39. GOVERNING LAW

These Terms are governed by the laws of England and Wales.

For business customers, the courts of England and Wales will have exclusive jurisdiction unless otherwise agreed.

Consumers retain any mandatory jurisdictional rights available under applicable consumer law.

40. CONTACT DETAILS

OFFSET BRITAIN

Unit 53 Skylines Village
Canary Wharf
London
E14 9TS
United Kingdom

Email: info@offsetbritain.org

VAT Registration Number: GB526109409

Where OFFSET BRITAIN is operated as a trading name of a registered company, the company’s full registered name, Companies House number and registered office should also be displayed on the Site as required by applicable law.

IMPORTANT CUSTOMER REMINDER

Environmental responsibility is a journey rather than a single purchase.

OFFSET BRITAIN exists to make measuring emissions, understanding environmental requirements, taking practical action and supporting credible projects simpler for individuals and organisations.

Our aim is to provide clear, accessible environmental Services while ensuring that customers understand exactly what they are purchasing and what any resulting certificate, calculation or document represents.

Thank you for choosing OFFSET BRITAIN.